Our Terms of Service (TOS), also known as the General Terms of Use, are the guidelines that ThunderNodes and you, our customer, agree upon. These rules govern how you can use our services. By purchasing and utilizing our services, you are confirming your acceptance of these rules. If you violate them, your account may be restricted, and you may lose access to our services.
1) The owner has the permission to change these conditions at any time they deem necessary. In such a case, the owner will notify the customers about these changes.
2) The owner has the permission to modify the service price at any time they see fit. In the event of such a change, all customers will be notified!
3) The owner has the permission to monitor the productivity of any service.
4) customers need to choose the service they require, and once we confirm the purchase, the service will be assigned to them.
5) If a customer fails to make payment after 1 month, the server will be suspended for 24 hours. After that, it will be terminated.
6) customers have the permission to request a refund within a 24-hour refund policy period. The refund policy only applies to new customers. The reason for the refund request must be valid. If the refund is approved, the amount corresponding to the time the service was used will be deducted (Dedicated Nodes/vds/vps is non refundable, Card Payments is non refundable ).
7) Customers will be informed about any applicable taxes they need to pay.
8) customers are not allowed to resell or duplicate this service.
9) customers are strictly prohibited from using this service for any malicious purposes, such as mining, DoS attacks, DDoS attacks, phishing, etc., or employing illegal tools on our hosting service, including conducting DDoS attacks, etc. Violation of this rule will result in immediate termination of the service without any backup or refund.
10) During the non-renewable trial period, customers can purchase this application or selected products free of charge for 2 hours. Some features or functions may not be available during the trial period. Additional conditions specific to the trial period, including its duration, will be provided within this application. The trial period will automatically end and will not convert to a paid product unless the user actively purchases the paid product.
1) ThunderNodes may collect and store personal data from you and the devices you use when you: Register on our site; Provide us with data in web forms or in your account; Open a support ticket; Communicate with service support; Use our Service; Communicate via chat or live chat with us. The personal data we collect includes but is not limited to the following: Information You Give Us: We collect information you enter on our site and use that information for purposes such as better communicating with you and improving our site. The information we collect may include: Information you provide during registration, such as name, address, phone number, email address, etc.; Information you provide in a support ticket, chat, forums, live chat, or other correspondence services. Automatically Collected Information: We do not automatically collect information through the use of cookies. Examples of information we collect include: Device ID; device type; IP address; Login - time (We do not know your passwords, as they are encrypted); e-mail address; time zone, and others.
2) We do not sell your information to third parties. We do not allow third parties to track or collect your personal data on our site for advertising purposes.
3) We need your personal data to be accurate and up-to-date. You have the ability to access and correct your account or profile information at any time unless your account has been terminated. Access allows you to view and change your personal account information.
4) We do not sell personal data to third parties for their advertising and marketing purposes. We may disclose personal data to: Detect and prevent security breaches or fraudulent and illegal activities related to your account, payment processing or our services; Improve our marketing capabilities; Third-party payment processing services that process payments on your accounts.
5) Upon registration, you agree that we may use personal data such as phone number, email address, etc. to correspond with you. As well as to receive special customer offers and discounts.
6) We retain the data until your account is deleted or until the customer requests removal, whichever occurs first. You have the right to submit a request to delete your account by contacting our support team on Discord.
1) At ThunderNodes, our commitment is to ensure seamless service provision, striving for an impressive 99% Uptime. Under our Service Level Agreement (SLA), we guarantee this level of uptime. This SLA is an additional assurance, supplementing ThunderNodes' terms and conditions, which were acknowledged upon your purchase and payment for a Service.
2) Service disruption encompasses any unforeseen maintenance that occurs during periods when customers are unable to access or manage their services. These disruptions may arise from equipment malfunctions or network outages, which are duly confirmed and announced by the ThunderNodes team. ThunderNodes does not assume responsibility for outages caused by third-party software or hardware.
3) It is essential to outline certain exceptions that are not covered by this SLA, including: Scheduled maintenance, for which you receive prior notification via email, notification on our Discord server, or message on our website. Emergency situations requiring temporary access suspension. Any form of illegal attacks, such as DoS or DDoS attacks instigated by the customer. Detection of irregular service usage. Malfunctions caused by third parties.
Sponsorship occurs when a person has a large audience. The sponsored person must promote the hosting service properly and attract customers to their servers. The owners must give us a special role named 'ThunderNodes' on Discord and the Minecraft server. Also, they need to create a custom Discord channel named 'ThunderNodes.' The most important thing is to make it look outstanding. If the sponsored person deletes this channel, the service will be automatically withdrawn, and the sponsorship will be canceled! The sponsored person has 2 weeks to present themselves to the owners. If the sponsored person does not bring clients within 2 weeks, access to the server will be suspended!